Shipping policy

Free Shipping

We offer free standard shipping on orders over $49.99 within the United States.

For orders under $49.99, shipping fees will be calculated and displayed at checkout.

Shipping Area

We currently ship to the United States only.

At this time, we do not ship to:

APO addresses
FPO addresses
DPO addresses
P.O. Box addresses
International addresses

Order Processing Time

Orders are usually processed within 2–3 business days after payment is confirmed.

Please note:

Orders placed after 2:00 PM EST will be processed on the next business day.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotional periods, or unexpected order surges, processing times may be slightly delayed.

Shipping Method

We currently offer one shipping method:

Shipping Method	Carrier	Estimated Delivery Time
Standard Shipping	USPS	3–7 business days

Delivery times are estimated and may vary depending on your location, weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

You can use the tracking number to check the latest delivery status on the USPS website.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

If your tracking information has not updated within 3 business days, please contact us at:

power@torraslife.com

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Once an order has shipped, we are usually unable to change the shipping address.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before shipment.

If a package is lost, delayed, returned, or cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any related costs or losses.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking information.

We will help you check the shipment status with USPS and assist you with the next steps.

Please note that we are not responsible for delays caused by USPS, weather, holidays, incorrect addresses, or other circumstances outside our control.

Multiple Items in One Order

If your order contains multiple items, we will try our best to ship them together.

However, depending on inventory availability and warehouse processing, some items may be shipped separately. If this happens, you may receive separate tracking numbers.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at: