Refund policy

We want you to be completely satisfied with your TORRAS purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our guidelines for cancellations, returns, and refunds.

1. Order Cancellation

You may request to cancel your order shortly after it is placed. Please contact us immediately at power@torraslife.com.

  • Please Note: Once an order has been processed or shipped from our warehouse, it can no longer be canceled. In this case, you will need to follow the standard return process after receiving the item.

2. 30-Day Money-Back Guarantee (For Any Reason)

Undamaged products purchased directly from power.torraslife.com may be returned for a full refund for any reason within 30 days of the original purchase date.

To be eligible for a full refund under this guarantee, the following conditions must be met:

  • Returns must include all original packaging, components, manuals, and free gifts originally included in the shipment.
  • For orders placed under promotional events (e.g., "gift with purchase" or bundle discounts), all items must be returned. If a free or discounted item is not returned, its suggested retail value will be deducted from your total refund.
  • Exceptions: This policy does not apply to corporate purchases, wholesale orders, or bulk orders (defined as orders containing more than 10 units of the same product).

3. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

  • For Quality-Related Issues: If the product is confirmed to have a manufacturing defect within the 30-day window or its respective warranty period, TORRAS will cover all return shipping costs.
  • For Non-Quality-Related Returns (e.g., changed mind, wrong item ordered): The buyer is responsible for all associated return shipping costs. In these cases, TORRAS will only refund the cost of the product itself; original shipping fees are non-refundable.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team based on your purchase channel:
  2. Provide Information: Include a valid Proof of Purchase (such as your order number), a brief description of the issue, and photos/videos if the item is defective.
  3. Response Time: Our team guarantees a response with detailed return instructions and address information within 1 business day.

Please do not return items to the address on your original package without first contacting customer support, as this may result in a lost package and a delayed refund.

5. Refund Process & Timelines

Once your returned item is received and inspected at our facility, we will process your refund within 1-3 business days.

  • Refunds will be credited back to the original payment method used at checkout.
  • You will receive an email confirmation once the refund has been issued.
  • Please note that it may take additional time for your bank or credit card company to post the funds to your account. If you have not seen the refund post after 7 business days, please contact us at power@torraslife.com.

6. Warranty Claims

If you encounter a quality-related issue after the initial 30-day return window, but within the product's valid warranty period (e.g., 18 months for charging accessories, 12 months for phone accessories), please refer to our official Warranty Policy for instructions on receiving a replacement or a prorated refund.

7. 30-Day Price Protection Guarantee

TORRAS is committed to providing you with the best value. If you purchase an item on power.torraslife.com and find a lower price for that exact product either on our website or across any of our official authorized sales channels (such as our official Amazon storefront) within 30 calendar days of your original purchase date, we will gladly refund you the price difference.

To request a price match refund, please email power@torraslife.com within the 30-day window. Please include your original order number along with a valid link or screenshot displaying the lower price.

For complete details, eligibility requirements, and promotional exclusions, please review our full 30-Day Price Match Guarantee Policy.