Warranty

Not just protection — a fusion of craftsmanship, innovation, and style.

Warranty

Our Commitment to Quality

TORRAS products are subjected to rigorous professional testing and certification. However, we understand that occasional manufacturing defects may occur. If you experience any quality-related issues with your TORRAS products, our dedicated customer support team is here to help.

1. Warranty Period

All TORRAS products purchased through our official website or authorized retailers are covered by a Limited Warranty, starting from the date of original delivery to the purchaser. To keep things simple, our warranty periods are based on the type of product you purchased:

  • Charging Accessories (e.g., power banks, wall chargers, wireless chargers): 18-Month Limited Warranty
  • Phone Accessories (e.g., phone cases, screen protectors): 12-Month Limited Warranty

Note: Warranty coverage may vary slightly depending on your purchase channel and local consumer protection laws. If you purchased through an unauthorized third-party reseller, this warranty policy does not apply.

2. Shipping Costs for Warranty Claims

We stand behind our products. If an item is confirmed to be defective within the warranty period and requires a return for quality inspection or replacement, TORRAS will fully cover the return shipping costs. You will not be responsible for any out-of-pocket shipping fees when returning a proven defective product.

3. What Is Not Covered by This Warranty?

This warranty strictly covers manufacturing defects in materials and workmanship. It does not apply to the following situations:

  • Damage caused by misuse, abuse, improper maintenance, or non-compliance with the official user manual.
  • Damage resulting from accidents, unauthorized modification, disassembly, or external factors (e.g., extreme heat, exposure to liquids).
  • Damage caused by Acts of God (e.g., natural disasters).
  • Products without sufficient and valid proof of purchase.
  • Products purchased from unauthorized sellers or unofficial channels.
  • Lost or stolen products.
  • Free promotional products or test samples.
  • Non-quality-related refund requests submitted more than 30 days after the date of purchase.
  • Items that have expired their respective warranty period.

4. How to Make a Warranty Claim

If you believe your item is defective, please contact us immediately. Our team guarantees a response within 1 business day.

To expedite your request, please reach out to the appropriate email address based on where you made your purchase:

Please include the following in your email:

  1. A valid Proof of Purchase (e.g., your order number, receipt, or invoice).
  2. A detailed description of the issue you are experiencing.
  3. Supporting materials, such as clear photos or a short video demonstrating the defect.

5. Limitation of Liability

TORRAS shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from the use or misuse of our products.
  • Loss of data or damage to third-party devices connected to TORRAS charging accessories.
  • Any compensation exceeding the original purchase price of the defective product.

TORRAS reserves the right to final interpretation and modification of this warranty policy. Policies may be updated in accordance with legal regulations and company updates.